compared to last year.
learners,
over 79%
222,000
The annual total number of hosted learners this year has increased by
In 2023, the Edge Academy platform hosted over
the vast majority of which were SolarEdge installers.
service requests through our customer service channels. The average satisfaction rate for our response was 4.5/5 overall.
1.9 million
In 2023, we received over
EDGE Academy offers a multi-level certification program, with each completed certification being valid for two years. SolarEdge certification programs are offered at three levels to support the knowledge progression of SolarEdge installers. In 2023, over 19,000 certification courses were completed in the EDGE academy for all available certification levels.
In 2023, we revamped our first level certification, with up-to date installation methodologies and practices. We similarly enhanced our installer’s performance enablement during 2023: we added over 50 product-specific courses, and provided a professional installation toolkit which made our software, tools and service very accessible to our installer pool.
Customer service and satisfaction continues to be a key component of our business and we consider it integral to our overall success. We maintain high levels of customer engagement supported by over 650 employees who specialize in customer support and training. This engagement is maintained by the tech centers that we operate in 12 countries, together with local field service engineers assisting our customers with commissioning of large projects, introduction of new technologies and features, and on‑the‑job training of new installers.
Our EDGE Academy is an intuitive web-based learning portal aimed primarily for SolarEdge installers, which is available to use free-of-charge world-wide at any time. The EDGE Academy platform is an advanced Learning Management System, available in 16 different languages, and capable of hosting thousands of online training sessions each month, allowing a self-paced, training approach. The platform’s merits as a learning tool are evident by its widespread usage, with over 1.8 million learning page views in 2023 alone, by over 99,000 “unique” users.
The primary interface for homeowners and users of SolarEdge systems is often our wide network of independent installers. We invest in educating our installers so that they can improve their installation skills and minimize installation time, and so that our end customers can enjoy a positive installation experience and start harvesting the sun’s power in an expedited manner. We offer our installer base a comprehensive package of customer support and training services which include pre-sales support, ongoing training, and technical support before, during, and after installation.
Sustainability Report 2023 /
Customer Service
Join the SolarEdge Conversation
Contact our sustainability / ESG team
Contact us
How can we help you?
Join the SolarEdge Conversation
Contact our sustainability / ESG team
Contact us
How can we help you?
compared to last year.
service requests through our customer service channels. The average satisfaction rate for our response was 4.5/5 overall.
1.9 million
In 2023, we received over
learners,
over 79%
222,000
The annual total number of hosted learners this year has increased by
In 2023, the Edge Academy platform hosted over
the vast majority of which were SolarEdge installers.
EDGE Academy offers a multi-level certification program, with each completed certification being valid for two years. SolarEdge certification programs are offered at three levels to support the knowledge progression of SolarEdge installers. In 2023, over 19,000 certification courses were completed in the EDGE academy for all available certification levels.
In 2023, we revamped our first level certification, with up-to date installation methodologies and practices. We similarly enhanced our installer’s performance enablement during 2023: we added over 50 product-specific courses, and provided a professional installation toolkit which made our software, tools and service very accessible to our installer pool.
Customer service and satisfaction continues to be a key component of our business and we consider it integral to our overall success. We maintain high levels of customer engagement supported by over 650 employees who specialize in customer support and training. This engagement is maintained by the tech centers that we operate in 12 countries, together with local field service engineers assisting our customers with commissioning of large projects, introduction of new technologies and features, and on‑the‑job training of new installers.
Our EDGE Academy is an intuitive web-based learning portal aimed primarily for SolarEdge installers, which is available to use free-of-charge world-wide at any time. The EDGE Academy platform is an advanced Learning Management System, available in 16 different languages, and capable of hosting thousands of online training sessions each month, allowing a self-paced, training approach. The platform’s merits as a learning tool are evident by its widespread usage, with over 1.8 million learning page views in 2023 alone, by over 99,000 “unique” users.
The primary interface for homeowners and users of SolarEdge systems is often our wide network of independent installers. We invest in educating our installers so that they can improve their installation skills and minimize installation time, and so that our end customers can enjoy a positive installation experience and start harvesting the sun’s power in an expedited manner. We offer our installer base a comprehensive package of customer support and training services which include pre-sales support, ongoing training, and technical support before, during, and after installation.
Customer Service
Sustainability Report 2023 /