learners,
225,000
The advanced training and learning services that SolarEdge provides to its installers have received several awards and external recognition.
In 2024, the Edge Academy platform hosted over
most of whom were SolarEdge installers.
service requests through our customer service channels. The average satisfaction rate for our response was 4.7/5 overall.
2.0 million
EDGE Academy offers a multi-level certification program, with each completed certification being valid for two years. SolarEdge certification programs are offered at multiple levels to support the knowledge progression of SolarEdge installers. In 2024, over 18,000 installers completed one of our certification courses.
We have been awarded the Brandon Hall Group award for both 2023 and 2024, the EIP Award from the Association for Talent Development, and have achieved CPD accreditation. These awards acknowledge the quality of our training, its practical application, and its impact on business and customer performance .
Customer service and satisfaction continues to be a key component of our business and we consider it integral to our overall success. We maintain high levels of customer engagement supported by over 650 employees who specialize in customer support and training. This engagement is maintained by the tech centers that we operate in 12 countries, together with local field service engineers assisting our customers with commissioning of large projects, introduction of new technologies and features, and on‑the‑job training of new installers.
Our EDGE Academy is an on-line learning management system aimed primarily for SolarEdge installers, which is available to use free-of-charge world-wide at any time. The EDGE Academy platform is an advanced Learning Management System, available in 16 different languages, and capable of hosting thousands of online training sessions each month, allowing a self-paced, training approach.
The primary interface for homeowners and users of SolarEdge systems is often our wide network of independent installers. We invest in educating our installers so that they can improve their installation skills and minimize installation time, and so that our end customers can enjoy a positive installation experience and start harvesting the sun’s power in an expedited manner. We offer our installer base a comprehensive package of customer support and training services which include pre-sales support, ongoing training, and technical support before, during, and after installation
Sustainability Report 2024 /
Customer Service
Join the SolarEdge Conversation
Contact our sustainability / ESG team
Contact us
How can we help you?
Join the SolarEdge Conversation
Contact our sustainability / ESG team
Contact us
How can we help you?
service requests through our customer service channels. The average satisfaction rate for our response was 4.7/5 overall.
2.0 million
learners,
225,000
The advanced training and learning services that SolarEdge provides to its installers have received several awards and external recognition.
In 2024, the Edge Academy platform hosted over
most of whom were SolarEdge installers.
EDGE Academy offers a multi-level certification program, with each completed certification being valid for two years. SolarEdge certification programs are offered at multiple levels to support the knowledge progression of SolarEdge installers. In 2024, over 18,000 installers completed one of our certification courses.
We have been awarded the Brandon Hall Group award for both 2023 and 2024, the EIP Award from the Association for Talent Development, and have achieved CPD accreditation. These awards acknowledge the quality of our training, its practical application, and its impact on business and customer performance .
Customer service and satisfaction continues to be a key component of our business and we consider it integral to our overall success. We maintain high levels of customer engagement supported by over 650 employees who specialize in customer support and training. This engagement is maintained by the tech centers that we operate in 12 countries, together with local field service engineers assisting our customers with commissioning of large projects, introduction of new technologies and features, and on‑the‑job training of new installers.
Our EDGE Academy is an on-line learning management system aimed primarily for SolarEdge installers, which is available to use free-of-charge world-wide at any time. The EDGE Academy platform is an advanced Learning Management System, available in 16 different languages, and capable of hosting thousands of online training sessions each month, allowing a self-paced, training approach.
The primary interface for homeowners and users of SolarEdge systems is often our wide network of independent installers. We invest in educating our installers so that they can improve their installation skills and minimize installation time, and so that our end customers can enjoy a positive installation experience and start harvesting the sun’s power in an expedited manner. We offer our installer base a comprehensive package of customer support and training services which include pre-sales support, ongoing training, and technical support before, during, and after installation
Customer Service
Sustainability Report 2024 /