since 2020.
learners,
over 27%
124,000
The annual total number of hosted learners has increased by
In 2022, the Edge Academy platform hosted over
the vast majority of which were SolarEdge installers.
service requests through our customer service channels. The average satisfaction rate for our response was 4.5/5 overall.
1.5 million
In 2022, we received over
EDGE Academy offers a multi-level certification program, with each completed certification being valid for two years. SolarEdge certification programs are offered at three levels to support the knowledge progression of SolarEdge installers. In 2022, over 13,000 certification courses were completed in the EDGE academy for all available certification levels. In 2022, we also launched the SolarEdge battery certification program which was completed by more than 2,900 installers worldwide.
Customer service and satisfaction continues to be a key component of our business and we consider it integral to our overall success. We maintain high levels of customer engagement supported by over 600 employees who specialize in customer support and training. This engagement is maintained by the tech centers that we operate in 11 countries, together with local field service engineers assisting our customers with commissioning of large projects, introduction of new technologies and features, and on‑the‑job training of new installers.
Our EDGE Academy is an intuitive web-based learning portal aimed primarily for SolarEdge installers, which is available to use free-of-charge world-wide at any time. The EDGE Academy platform is an advanced Learning Management System, available in 11 different languages, and capable of hosting thousands of online training sessions each month, allowing a self-paced, training approach. The platform’s merits as a learning tool are evident by its widespread usage, with over 2.5 million learning page views in 2022 alone, by over 94,000 “unique” users.
The primary interface for homeowners and users of SolarEdge systems is often our wide network of independent installers. We invest in educating our installers so that they can improve their installation skills and minimize installation time, and so that our end customers can enjoy a positive installation experience and start harvesting the sun’s power in an expedited manner. We offer our installer base a comprehensive package of customer support and training services which include pre-sales support, ongoing training, and technical support before, during, and after installation.
Sustainability Report 2022 /
Customer Service
Join the SolarEdge Conversation
Contact a product expert or sales representative
Contact us
How can we help you?
since 2020.
service requests through our customer service channels. The average satisfaction rate for our response was 4.5/5 overall.
1.5 million
In 2022, we received over
learners,
over 27%
124,000
The annual total number of hosted learners has increased by
In 2022, the Edge Academy platform hosted over
the vast majority of which were SolarEdge installers.
Join the SolarEdge Conversation
Contact a product expert or sales representative
Contact us
How can we help you?
EDGE Academy offers a multi-level certification program, with each completed certification being valid for two years. SolarEdge certification programs are offered at three levels to support the knowledge progression of SolarEdge installers. In 2022, over 13,000 certification courses were completed in the EDGE academy for all available certification levels. In 2022, we also launched the SolarEdge battery certification program which was completed by more than 2,900 installers worldwide.
Customer service and satisfaction continues to be a key component of our business and we consider it integral to our overall success. We maintain high levels of customer engagement supported by over 600 employees who specialize in customer support and training. This engagement is maintained by the tech centers that we operate in 11 countries, together with local field service engineers assisting our customers with commissioning of large projects, introduction of new technologies and features, and on‑the‑job training of new installers.
Our EDGE Academy is an intuitive web-based learning portal aimed primarily for SolarEdge installers, which is available to use free-of-charge world-wide at any time. The EDGE Academy platform is an advanced Learning Management System, available in 11 different languages, and capable of hosting thousands of online training sessions each month, allowing a self-paced, training approach. The platform’s merits as a learning tool are evident by its widespread usage, with over 2.5 million learning page views in 2022 alone, by over 94,000 “unique” users.
The primary interface for homeowners and users of SolarEdge systems is often our wide network of independent installers. We invest in educating our installers so that they can improve their installation skills and minimize installation time, and so that our end customers can enjoy a positive installation experience and start harvesting the sun’s power in an expedited manner. We offer our installer base a comprehensive package of customer support and training services which include pre-sales support, ongoing training, and technical support before, during, and after installation.
Customer Service
Sustainability Report 2022 /